🏪 Collection From Store (Free)
Prefer to pick up your order? Simply select Collection at checkout and we’ll let you know when your items are ready to collect from our store.
📦 Standard Shipping (3–5 Working Days)
Our standard delivery option ensures your order arrives within 3–5 working days.
⚡ Premium Shipping (24–48 Hours)
Need it sooner? Choose our premium delivery service for fast shipping within 24–48 hours.
If you have any special delivery requests, feel free to contact our team — we’re always happy to help!
At the moment, we only ship within the UK and do not offer international delivery.
However, we’re always looking to grow, and we hope to offer international shipping in the future — so watch this space! 🐾
If you're unsure whether we can deliver to your area, feel free to contact us and we’ll be happy to help.
Delivery times depend on the shipping method you choose at checkout:
Standard Shipping (3–5 Working Days)
Orders are usually sent via Yodel.
If Yodel is unavailable for your area, we may use Evri or Royal Mail as an alternative.
Premium / Next Day Shipping (24–48 Hours)
Sent via DPD for fast and reliable delivery.
Store Collection
You’ll receive a notification once your order is ready to collect.
Please note that delivery times are estimates and may vary during busy periods or due to courier delays. If you need your order urgently, we recommend selecting our Premium / Next Day option.
If you have any questions about your delivery, our team is always happy to help! 🐾
Shipping costs are based on the weight of your order:
📦 Standard Shipping (3–5 Working Days)
Under 1kg – £2.99
1–2kg – £3.99
2–5kg – £5.99
5–10kg – £6.99
Standard delivery is usually sent via Yodel. If unavailable, we may use Evri or Royal Mail.
⚡ Premium Delivery (24–48 Hours)
Flat rate of £9.99
Premium delivery can be selected instead of Standard Shipping at checkout, regardless of order weight.
🏪 Store Collection
FREE
All shipping costs are calculated and displayed clearly at checkout before payment.
If you’re unsure which option to choose, feel free to contact us — we’re happy to help! 🐾
Orders are usually dispatched within 1–2 working days.
Orders placed on weekends or bank holidays will be processed the next working day.
Yes! Once your order has been dispatched, you’ll receive an email with tracking details so you can follow your parcel’s journey.
If no one is available to receive your parcel, the courier may:
Please check your tracking information for updates. Please contact the courier first before contacting us regarding any missed parcels.
While we aim to meet all delivery estimates, delays can occasionally happen during busy periods or due to courier issues.
If your parcel hasn’t arrived within the expected timeframe, please contact us and we’ll investigate for you.
If you notice an error in your delivery details, please contact us as soon as possible.
Once your order has been dispatched, we will not be able to make any changes.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll look into the issue and arrange a replacement or refund where appropriate.
