At the moment, we only ship within the UK and do not offer international delivery.

However, we’re always looking to grow, and we hope to offer international shipping in the future — so watch this space! 🐾

If you're unsure whether we can deliver to your area, feel free to contact us and we’ll be happy to help.

Delivery times depend on the shipping method you choose at checkout:

• Standard Shipping (3–5 Working Days)
  Orders are usually sent via Yodel.
  If Yodel is unavailable for your area, we may use Evri or Royal Mail as an alternative.

• Premium / Next Day Shipping (24–48 Hours)
  Sent via DPD for fast and reliable delivery.

• Store Collection
  You’ll receive a notification once your order is ready to collect.

Please note that delivery times are estimates and may vary during busy periods or due to courier delays. If you need your order urgently, we recommend selecting our Premium / Next Day option.

If you have any questions about your delivery, our team is always happy to help! 🐾

Shipping costs are based on the weight of your order:

📦 Standard Shipping (3–5 Working Days)

• Under 1kg – £2.99

• 1–2kg – £3.99

• 2–5kg – £5.99

• 5–10kg – £6.99

Standard delivery is usually sent via Yodel. If unavailable, we may use Evri or Royal Mail.

⚡ Premium Delivery (24–48 Hours)

• Flat rate of £9.99

Premium delivery can be selected instead of Standard Shipping at checkout, regardless of order weight.

🏪 Store Collection

• FREE

All shipping costs are calculated and displayed clearly at checkout before payment.

If you’re unsure which option to choose, feel free to contact us — we’re happy to help! 🐾

Orders are usually dispatched within 1–2 working days.

Orders placed on weekends or bank holidays will be processed the next working day.

Yes! Once your order has been dispatched, you’ll receive an email with tracking details so you can follow your parcel’s journey.

If no one is available to receive your parcel, the courier may:

• Leave it in a safe place
• Leave it with a neighbour
• Attempt redelivery
• Leave instructions for rearranging delivery

Please check your tracking information for updates. Please contact the courier first before contacting us regarding any missed parcels.

While we aim to meet all delivery estimates, delays can occasionally happen during busy periods or due to courier issues.

If your parcel hasn’t arrived within the expected timeframe, please contact us and we’ll investigate for you.

If you notice an error in your delivery details, please contact us as soon as possible.

Once your order has been dispatched, we will not be able to make any changes.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll look into the issue and arrange a replacement or refund where appropriate.

Yes — shopping with us is completely safe and secure.

Our website uses SSL encryption, which protects your personal and payment information during checkout. All payments are processed through trusted and secure payment providers, so your card details are never stored or visible to us.

We are committed to keeping your information private and secure at all times.

If you have any questions about security or your order, please feel free to contact us — we’re always happy to help. 🐾

If you need to cancel or make changes to your order, please contact us as soon as possible after placing it.

We begin processing orders quickly, so once your order has been dispatched, we may not be able to cancel or amend it.

If your order has already been shipped, you may need to follow our returns process once it arrives.

To request a cancellation or change, please contact us with your order number and details of the changes required, and we’ll do our best to help. 🐾

No, you do not need an account to place an order — you can check out as a guest.

However, creating an account allows you to:

• Track your orders easily
• View your order history
• Save your delivery details for faster checkout next time

Creating an account is quick and simple, but completely optional.

Once your order has been dispatched, you’ll receive a confirmation email with your tracking information.

You can use the tracking link provided to follow your parcel’s journey directly on the courier’s website (Yodel, Evri, Royal Mail, or DPD, depending on the service selected).

If you haven’t received your tracking email, please check your spam/junk folder first. If you still can’t find it, contact us with your order number and we’ll be happy to help.

Due to hygiene and safety reasons, we’re unable to accept returns on opened treats, personalised items, or used products. If you’re unsure, just get in touch — we’re happy to help.

We understand that every pet is different. If the product is unused and in its original packaging, it may be eligible for return in line with our returns policy. Unfortunately, we can’t accept returns on opened or used items for hygiene reasons.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging. We’ll look into the issue and arrange a replacement or refund where appropriate.

Absolutely. You can send an order directly to the recipient — just enter their delivery address at checkout.

Yes. Gift messages can be added at checkout and will be included with your order.

Gift items are subject to our standard returns policy. Please note that opened treats or personalised items may be non-returnable.

At Pawfect Supplies, we’re more than just a pet store — we’re passionate pet lovers.

Here’s why our customers choose us:

• Carefully Selected Products – We choose items we’d happily give to our own pets.
• Fast & Reliable Shipping – With trusted couriers and clear delivery options.
• Friendly Customer Service – You’re speaking to real people who genuinely care.
• Small Business Support – Every order supports an independent, pet-loving business.
• Packed With Care – We take pride in carefully packing each order.

We truly value every customer and every wagging tail (or happy purr!) that comes with it.

Thank you for choosing Pawfect Supplies 🐶🐱

We’re both!

Pawfect Supplies operates online and from our physical shop, so you can choose whichever shopping experience suits you best.

You’re very welcome to visit us in-store, or you can shop online 24/7 from the comfort of your home. We also offer free store collection for online orders if you’d prefer to pick them up in person.

If you need our store address or opening hours, feel free to contact us — we’re always happy to help. 🐾

You can reach us via our contact form, email, or social media. We aim to respond as quickly as possible.

We’re always happy to help with product guidance, but we don’t offer veterinary or medical advice. For health concerns, we recommend speaking to a qualified professional.

Some treats are suitable for puppies and kittens, while others are designed for adult pets. Please check the product description for age guidance before purchasing.

Yes, we stock a selection of grain-free and allergy-friendly treats. If your pet has specific dietary needs, feel free to contact us before ordering.

Some toys are designed for stronger chewers, while others are better suited for gentle play. Always choose toys appropriate for your pet’s size and chewing style.

We are located in Blackhall Colliery. Our full address is available on our Contact Us page, along with directions to help you find us easily.

Yes, there is convenient parking available nearby.

Yes, our shop is wheelchair accessible via our ramp outside. If you require any assistance during your visit, our team will be happy to help.

Yes, well-behaved dogs are welcome in our shop. We kindly ask that they remain on a lead at all times and are supervised by their owner.

Yes, we accept card payments, including contactless transactions. We also accept cash.